Guarantee of Service Quality

The four following area are part of our guarantee

1. NEEDS ANALYSIS

The quality of the needs analysis is guaranteed by

Setting clear goals and establishing a framework of study to reach them. This is achieved through the use of level test, questionnaires and interviews with clients (where appropriate).
Presenting the outcome of the needs analysis in a format accessible to the client, within an agreed time frame, and comparison of this outcome with the original objectives of the client
Establishing and maintaining systems for recording and communicating the details of the service elements as related to the expectations and objectives, in a format accessible to the client.

The quality of this implementation is guaranteed by

Using suitably qualified staff with relevant experience,
Presenting the client with advance copies of the designed service elements for their approval, within an agreed time frame
Sourcing suitable facilities and appropriate materials for implementing the service, in liaison with the client and within an agreed time frame

The quality of this delivery is guaranteed by

The fact that the business operation of Bell complies with national law, and that they abide by the principles of integrity, value for money, fair-trading with other clients, and fair dealing with staff
Careful attention to individual needs within any group requirements
Bell Switzerland is accredited and inspected by the EAQUALS and EDUQUA inspectors regularly

The evaluations are guaranteed by

Appropriate, regular reports to the client on progress
Efficient administration of such procedures
Use of progress tests to measure effectiveness and appropriateness of services provided