Your booking

If your course has started and you want to change to a different course, you can submit a written change request to our customer support team.

Please take some time to re-read out terms and conditions so you are aware of all your options.

To submit a change request:

1. Provide us with your full name and date of birth.
2. Detail the changes you require to your booking.
3. Reasons for your change request
4. Email all the information to our customer support team at info@bell-school.ch

If your requested change is possible, your booking will be updated. Depending on the notice period provided, you will be charged or credited if necessary, as per our booking terms and conditions. On the rare occasion that we are not able to fulfil your request, we will contact you to discuss your options. In the meantime, your booking will remain the same.

If you would like to make a change to a confirmed booking, please submit a written change request to our customer support team.

Please take some time to re-read our terms and conditions so you are aware of all your options.

To submit a change request:

1. Provide us with your booking details, including: full name, date of birth, student ID, and booking confirmation number.
2. Detail the changes you require to your course, e.g. date changes, shorten or lengthen your course stay, change of course or accommodation etc
3. Reasons for your change request
4. Email all the information to our Customer Support team at info@bell-school.ch

If your request is possible, your booking will be updated and you’ll be charged or refunded if necessary, as per our booking terms and conditions. On the rare occasion that we are not able to fulfil your request, we will contact you to discuss your options. In the meantime, your booking will remain the same.

While extremely rare, there may be occasions where Bell is required to cancel a course before its start – especially in the case we have not been able to reach the minimum number of participants required to open a group.

This is not something we do lightly. If your booking is cancelled, we will contact you immediately and discuss any alternative options with you.

Where possible, we may be able to move your to an equivalent programme. However, if this is not possible, we will automatically process a refund of all of the booking fees paid to Bell.

If you would like to cancel a confirmed booking, please submit a written cancellation request to our customer support team.

Please take some time to re-read our terms and conditions so you are aware of all your options.

To submit a cancellation request:

1. Provide us with your booking details, including: full name, date of birth, student ID number, and booking confirmation number.
2. Details regarding what you would like to cancel, e.g. full booking, accommodation etc
3. Reasons for your cancellation request
4. Email all the information to our customer support team at info@bell-school.ch

We will then process your cancellation request. Depending on the notice period provided, we will confirm any charges and refund with you if required, as per our booking terms and conditions.